PRESENTATIONS
General Session B: Maximizing Ancillary Revenue in a Resort: How to find your hidden sources
General Session C: Resort Operating Research and Statistics
Session 2: Marketing Track: Resort Best Practices Initiative: How does your resort measure up?
Session 3: Current Trends Track: Fractional Ownerships—Friend or Foe?
Session 4: Resort Spas on the D.O.T. - Design, Operations, Trends in Performance
Session 5: Marketing Track: Meeting Planners to Resorts: What You’ve Always Wanted to Know!
Session 7: Operations Track: Golf, Retail and U.S. Open Operations at Pinehurst
Session 8: Marketing Track: The new face of your hotel name: The Do’s and Don’ts of Brands, Trademarks, Photography and Film Footage on the Internet.
Kim Huber - Pinehurst Spa - Spa Operations
Patty Monteson HFD - Design Trends - Spa
Presented by:
The University of Denver’s School of Hotel, Restaurant & Tourism Management The Hospitality Sales and Marketing Association International (HSMAI) The International Resort Managers Association (IRMA)
